Opening Times

 Premises Opening Times

 LUNCHTIME CLOSING - we are not having lunch-

The lunchtime break allows reception staff to handover between morning and afternoon sessions. This period needs to be uninterrupted so there can be a safe and efficient handover.

A doctor’s working day comprises of administration as well as seeing patients. The administration component of being a GP has increased considerably over the years and can sometimes take up to 50% of the working day. During the break in between surgeries, the doctor will read and action hospital letters, complete referrals and tasks from the surgery, answer queries, check blood tests, issue medications, conduct home visits and deal with any emergencies.

There are also regular meetings with district nurses, community matrons and social workers to discuss complex cases. In addition, the doctors and nurses have a responsibility to complete frequent audits to ensure care and quality is maintained. Furthermore, practice meetings also take place to discuss any issues or improvement projects within the practice. Educational meetings allow doctors and nurses to keep our skills and knowledge up to date. All of these tasks ensure that the practice runs as efficiently and safely as possible.

Staff continue to work during this one hour closing and the surgery is always manned and accessible by phone (except Wednesday pm as above)

* Extended opening for working people/commuters

** Please note Wednesday afternoon is our half day and we are technically closed. The phone lines divert to the out-of-hours services from 13:00 but we keep our premises at Corbets Tey open for some routine / pre-booked clinics and there is a receptionist available to deal with routine admin queries.

Telephone Lines

Premises Opening Times

Telephone Lines

Please note, on Monday, Tuesday, Thursday and Friday, calls are automatically diverted to Corbets Tey when Dorkins Way closes.

When We Are Closed 

If you need medical treatment when the surgery is closed please telephone 111. This number is free from landlines and mobile.

The Out Of Hours service is provided by the Partnership of East London Cooperatives and is commissioned by NHS England and Havering CCG.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Visit A&E or call 999 for life-threatening emergencies such as:

• loss of consciousness
• acute confused state and fits that are not stopping
• persistent, severe chest pain
• breathing difficulties
• severe bleeding that cannot be stopped

GP HUB SERVICE

Call 020 3770 1888 between 2pm and 9pm on weekdays and between 9am and 6pm on Saturdays and Sundays all year round for an appointment. NHS 111 can also book you into a GP hub if you need an urgent appointment.

The two GP hubs where the urgent appointments are available are at North Street Medical Care in Romford and Rosewood Medical Centre in Hornchurch.

Harold Wood Polyclinic

Harold Wood Polyclinic is open 8am-8pm all year including bank holidays

Location: The Drive (off Gubbins Lane) Harold Wood, RM3 0AR

Telephone: 01708 792000

Community Treatment Team

The community treatment team works with adults in the community with an acute medical need who could potentially be treated at home, rather than attend accident and emergency (A&E).

The aim of the Community treatment team (CTT) service is to prevent unnecessary hospital admissions for those people who are experiencing an acute, physical health crisis, for example, exacerbation of infections, worsening of long term conditions, such as COPD and falls without injuries.

Contact the service

The service runs 8am- 10pm 7 days a week.

Tel: 020 3644 2799
Fax: 020 3644 2790
Mobile: 07940 301 396

Please see the leaflet below for further details

CCT leaflet lr2 jAN 2014.pdf