Coronavirus- Surgery update - updated March 16/3/20
The Haiderian team is ready, committed and fully prepped to man the frontlines in these troubled times but we need your help.
From Monday 16/3/20, for the first time in 40 years of service, Haiderian closes it doors to everyone except patients who have a face to face booked appointment. DO NOT come to either surgery unless you have an appointment.
WE ARE OPEN. Our phone lines are open and manned for queries and bookings and we remain fully staffed but we need to protect staff and vulnerable patients so DO NOT COME TO THE SURGERY UNLESS YOU HAVE AN APPOINTMENT.
Contacting us by phone
Please be sensible and call at less busy times so urgent calls are not delayed e.g after 12pm and avoiding Monday. Please also think, is your call important or can you get the information somewhere else eg online.
Contacting us by email
Using e-consults
Please use the e-consults on this website's homepage for help and advice.
Actions
Share this message far and wide with family, friends and others who are patients.
We will then email you account details. Instead of coming in with photo ID you can send us a CLEAR picture of yourself holding your passport photo page open or driving license next to your face.
Alternatively sign up for the nhs app
You can then request your medication online and book appointments (note appointment booking is temporarily suspended).
Requesting medications
Again sign up to online services or the NHS app and request medications online, stating your preferred pharmacy. Otherwise post or drop request through the letterbox- DO NOT COME INTO THE SURGERY. In exceptional cases older people can phone through requests or email them to haveringccg.contacthaiderian@nhs.net. Collecting Prescriptions/referrals/blood forms etc.
If you have a prescription to collect please call us and nominate a pharmacy. We will send it there on this occasion and in future it will go there electronically. DO NOT come to the surgery.
Your referrals or blood forms or medical certificates will be texted or emailed to you. If you don’t have a mobile or email we will post them. Please ensure we have your correct mobile number. Please sign up to online services so we have your verified email- see above.
Our appointment system has been overhauled in line with new guidance. Call the surgery as usual if you have an health need that requires attention to make a telephone triage appointment. The doctor will call you. Again do not come in. The doctor will then offer you a face to face appointment if necessary or perform a video consultation- again please make sure you have a working mobile.
You can also use e-consults on our homepage www.haiderian.co.uk for self help and advice.
You may be receiving texts with a link to a covid19 questionnaire. This is not a hoax. Please complete and submit. Again do not come to the surgery if you have symptoms.
If you have a fever or cough and are otherwise well do not call GP or 111 and stay at home for 7 days. If you are unwell and getting worse then call 111. DO NOT visit the surgery.
Limited nursing procedures (child immunisations etc..) will be going ahead subject to triage (via text questionnaire or telephone call)
Attending Appointments
Please sit at least 1.5 meters away from other patients. we have reconfigured the waiting room to allow for this.
Please do not arrive too early as this could cause a bottleneck at reception
Please do not bring multiple family members to the appointment. If you can, come alone or with one primary carer.
Please wash your hands before and after the visit and use tissues to catch any sneezes/coughs
Finally to the elderly and housebound and those with underlying conditions- we have not forgotten you. Despite the worrying language and media coverage inferring the vulnerable are collateral damage, YOU remain our priority and we will fight for your care and wellbeing. Haiderian has not forgotten you.
By working together and taking individual responsibility we will overcome this. Please follow the guidance, stay safe and look out for those who are vulnerable.
CORONAVIRUS- General advice
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you're staying at home.
Read the advice about staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service
For region specific information and advice in:
Everyone is being reminded to follow Public Health England advice to:
- • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- • Avoid touching your eyes, nose and mouth with unwashed hands.
- • Avoid close contact with people who are unwell.
PRIVACY POLICIES UPDATED!! See practice policies section of website or ask for Practice Manager at reception
Patient Survey Open- please complete
https://www.surveymonkey.co.uk/r/SVY3FKZ
The next Patient Group meeting will be held JUNE 20. Catering will be provided. RSVP to reception please.
ATTENTION: Your Medical Records
If you do not want your health records shared with the Health and Social Care Information Centre then you must write in to the surgery stating this. We will then opt you out. For more ask at reception or look under Further Information tab on your right- Care data
ONLINE ACCESS TO MEDICAL RECORDS
The GMS contract states that practices in England must provide their patients with online access to their medical records by 31st March 2015. The EMIS software that lets your patients view their medications, allergies and adverse reactions online is now available. Ask to sign up in Reception.
Dr S S Haider