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Noticeboard

IT’S A BABY BOY! Dr Seema Haider and Dr Kavitha Subramanian have both given birth to baby boys. Welcome to the world baby Zack and baby Ari! <3

HMC are proud to receive a CQC GOOD WITH OUTSTANDING IN RESPONSIVE, CARE OF OLDER PEOPLE, VULNERABLE ADULTS AND YOUNG PEOPLE following our inspection. The first outstanding awarded in the boroughs of B&D, Redbridge, Havering! Thank you to our wonderful team. We will continue to work hard and improve the service we offer to our incredible patients

PLEASE BE AWARE, we are no longer accepting patients who live outside our Upminster catchment area. Letters are being sent out to out of area patients advising them of next steps.

PATIENTS- If you fail to attend 3 appointments (and do not cancel in advance), you will be asked to find another GP. Please remember to cancel appointments you no longer need. We lose over 100 appointments a month due to failed attendances.

PLEASE CALL AFTER 12PM FOR TEST RESULTS OR ROUTINE QUERIES AS PHONE LINES ARE VERY BUSY IN THE MORNING AND URGENT APPOINTMENT CALLS MUST BE PRIORITISED

Practice Policies

How we use your medical records

Important information for patients

 

 

  • This practice handles medical records in-line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care. 
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office.
  • Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

    For more information ask at reception

PRIVACY POLICY 1

PRIVACY POLICY 2

PRIVACY POLICY 3

PRIVACY POLICY 4

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Government plan services e.g. for pandemics or public health issues

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

We know that sometimes things do go wrong. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.

 

Are you able to raise the matter with the person concerned by informal discussion?

If so please do this. It can always be escalated if not resolved to your satisfaction.

If not the next step is to raise the concern either verbally or in writing with our Practice Manager Sarah Haider.

We will acknowledge your complaint by phone or in writing within five working days and we aim to have investigated and reported on your complaint within 20 working days.

We will then be in a position to offer you an explanation or arrange a meeting with the people involved. If a meeting is required, occasionally this part of the process might be delayed but we will keep you informed of this throughout. You may bring a friend or relative to any meeting arranged as an advocate. After the meeting we would write to you with an explanation and how we intend to respond to the issues raised

If we are unable to resolve your complaint you can ask the Parliamentary and Health Service Ombudsman (PHSO) to review your complaint and how it has been handled.

P & HS Ombudsman

Millbank Tower

Millbank

London SW1P 4QP 

Tel: 0345 015 4033

Fax: 0300 061 4000

Email:  phso.enquiries@ombudsman.org.uk

The full policy is availble in reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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