Noticeboard

Please note the change to our email address as of July 2022:

nelondonicb.contacthaiderian@nhs.net

DOWNLOAD THE NHS APP:

We would strongly encourage ALL patients to download the NHS APP to book appointments and request medication online, this is the single most helpful thing that patients can do to support their NHS GP. It will save time for frontline reception so we can answer calls and deal with queries more quickly. 


https://www.nhs.uk/apps-library/nhs-app/

IT’S A BABY GIRL! Dr Seema Haider has given birth to a baby girl. Welcome to the world baby Arissa! <3

PLEASE BE AWARE, we are no longer accepting patients who live outside our Upminster catchment area. Letters are being sent out to out of area patients advising them of next steps.

PATIENTS- If you fail to attend 3 appointments (and do not cancel in advance), you will be asked to find another GP. Please remember to cancel appointments you no longer need. We lose over 100 appointments a month due to failed attendances.

PLEASE CALL AFTER 12PM FOR TEST RESULTS OR ROUTINE QUERIES AS PHONE LINES ARE VERY BUSY IN THE MORNING AND URGENT APPOINTMENT CALLS MUST BE PRIORITISED

Accessible Information and Reasonable Adjustments

Accessible Information & Reasonable Adjustments


Our commitment to accessible information


We are committed to making sure that everyone can access and understand the information we provide. If you have difficulty reading, seeing, hearing, or understanding information, we can offer it in a different format or communicate with you in a way that suits your needs.


This is in line with the NHS Accessible Information Standard, which ensures that patients with a disability, impairment, or sensory loss receive information they can access and understand.


We can provide information in formats such as:



  • Large print

  • Easy read

  • Braille

  • Email or text message

  • Telephone calls instead of written communication

  • Interpreters (including British Sign Language)


Reasonable adjustments


We understand that some patients need changes to how services are delivered to make sure they can access care fairly and safely. These are called reasonable adjustments.


Reasonable adjustments may include:



  • Longer appointment times

  • Quiet waiting areas

  • Support for communication during consultations

  • Step-free access or alternative consultation rooms

  • Support for anxiety, learning disabilities, or neurodivergent conditions

  • Allowing a carer, family member, or advocate to attend appointments


We will work with you to identify and agree any adjustments that will help you use our services.


Reasonable Adjustments Flag (RAF)


If you have ongoing needs that require adjustments, we can add a Reasonable Adjustments Flag (RAF) to your patient record.


The RAF is a national NHS system flag that helps healthcare staff quickly understand what support you need when you use NHS services. It ensures that your needs are recognised and consistently met across different healthcare settings.


The flag may include information such as:



  • Communication needs

  • Physical access requirements

  • Support needs related to disability or long-term conditions

  • Behavioural or sensory needs relevant to your care


You can request a Reasonable Adjustments Flag at any time by speaking to a member of our reception or clinical team.


How to request accessible information or adjustments


If you need information in a different format or would like to discuss reasonable adjustments, please contact the surgery. We will record your preferences and ensure they are shared with relevant staff involved in your care.


We encourage patients to tell us about their needs so we can provide safe, respectful, and effective care for everyone.



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