Prescriptions

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Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • fill out a repeat prescriptions request form
  • bring the paper form to the surgery, Monday to Friday from 8am to 6:30pm

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Medication Wastage

Wasted Medicine is everyone’s responsibility and there are small changes you can make to help reduce the amount of medicine being wasted.

Medicines that are unused and thrown away cost the NHS £300 million of tax payers’ money every year.

£300 million pounds of tax payers’ could be reinvested in our NHS by preventing medicines waste.

Everyone has a part to play to reduce the waste of medicines. How can you help?

If everyone makes small changes then together we can make a massive difference to reducing medicines waste and looking after our NHS.

Did you know medicines cannot be re-used once they have left the pharmacy?

Check your prescription bag and return any unwanted medicines back to the pharmacist whilst you’re still inside the pharmacy.

Having regular discussions with your pharmacist and GP will mean you get the right help with taking your medicines.

If your community pharmacy orders your prescription on your behalf, make sure that they know what medicines you require each month.

Speak to your pharmacist about booking a medicines use review, to discuss getting the most from your prescription medicines.

You do not need to make an appointment to see the pharmacist, just pop in and they will help you and answer any questions.

Speak to your GP practice if your repeat prescription needs updating. Never order medicines that you no longer require.

Check what medicines you have already at home before you re-order more.

Did you know that if you don’t order a medicine, it will still appear on your repeat prescription next time?

Remember, don’t request more medicines unless you have less than two weeks’ supply in your medicine cupboard.

Page last reviewed: 03 February 2026
Page created: 22 January 2026